Seroyamart.com is an indonesian online grocery supermarket selling a wide variety of products from baby food (makanan bayi), food products (produk makanan), drinks products (produk minuman), personal care products (produk perawatan tubuh), cleaning products (pembersih), and other groceries and daily necessities. We also carry famous brands like Pampers, Mamypoko, Nestle, Pantene, Borges, Gillette, and other favourite brands like Cap Ikan Mas Rice, Papapuff Snacks. If you’re someone busy who can’t afford the time to travel to shop for groceries amidst heavy traffic and hectic schedule, you can try us out. We carry most of the grocery things you need and you can order them online at your convenience. Expect for an affordable online shopping (belanja online murah) experience where you don’t have to leave home or queue behind the cashier counter and continue to enjoy the best quality grocery products. We are committed to provide you with the most convenient online grocery shopping experience in Indonesia. So what are you waiting for? Join the online grocery shopping revolution and save time, save money and equally important save the environment.

Pertanyaan Umum

Pertanyaan Terkini

Shop at Seroyamart.com Office

 

You may visit our office at Jl. AM Sangaji No. 11, Petojo Utara, Jakarta 10130 to buy the products you saw at our website. However, as some products may not be available at our office please inform us before your arrival.

 

Shop Online Via Seroyamart.com

 

The best method is to use our website which is already integrated and secured with the latest SSL Encryption which ensures your data security. Our website is also integrated and linked to major banks which gives you convenience with various online payment we offer.

 

Shop Via Our Hotline: 021-6453508

 

You may shop via our hotline at 021-6343508 (Hunting) which is open from Monday to Friday from 8:30AM to 5:00PM. After successfully placing your order, we advise you to note down the name of the sales representative. This will help you in case something goes wrong with your order.

Delivery via Courier

For delivery using courier, we are working with SAP and JNE. For the delivery schedule and delivery terms you may see them directly on the site each vendor or their hotline. The shipping fee charged each vendor will be adjusted to the respective tariff applicable to each vendor. The estimated cost of shipping the expedition in collaboration with Seroyamart.com can be seen by clicking here.

SPECIAL FOR THE FOLLOWING CITIES:

Shipping Costs To JABODETABEK *:

A minimum purchase of Rp. 300.000,-: FREE

* Not including Kepulauan Seribu

Outside the above areas, the weight calculation is calculated per kg. Detailed calculations are displayed on the shopping list or in the page when you have finished shopping. Here are examples of some of the city the cost of shipping outside Reach Free Shipping:

Semarang City
The first 1 Kg: 10,100, -
Next Kg: 10,100, -

Surabaya City
The first 1 Kg: 10.900, -
Next Kg: 10.900, -

All items purchased and shipped by courier is insured at no additional cost to you. We also will be a special packing for all goods delivered to keep the products you buy.

At the time of receipt of goods, please check the package well before accepting the shipment. If there is any indication that the package had been opened / defective / broken, please do not accept the package and immediately make an official report to the courier.

o Delivery via Seroyamart Express
Seroyamart Express provide 2 hour shipping which currently only covers the area JAKARTA City.

Warranty and Guarantee

Our 7 Days Money Back Guarantee

All products purchased in Seroyamart.com are entitled to our 7 Days money back guarantee from the date of receipt. Money-back guarantee only to products that have not been used and still sealed in its original packaging. If the product is already used, eaten or used then the guarantee is void.

For refunds, please call 021-6343508 with your Order ID. Buyer is responsible to pay the cost of shipment from the buyers place to our office. The refund process will be initiated when the item is received back by our officers in the Office Seroyamart.com.

We will refund the deposit to the account / credit card / other payment method used when ordering goods. We do not serve a refund to the account of another person / other people's credit card or by any other method that is different from the time of purchase.

Product Warranty

Beyond 7 days, the product will be guaranteed by each manufacturer and all warranty claims must be submitted directly to the manufacturers of these products.

How to Get Rewards Points

Get Seroyamart.com Rewards Points for all purchases in Seroyamart.com. The amount of points to be obtained can be seen at your shopping cart. Only members who login with their account at the time of purchase can earn Rewards Points. (MEMBERS ONLY!)

How to Use Rewards Points

You will get the option to use your Rewards Points to discount your purchase in Seroyamart.com. You may use all or part of the Reward Points you get up to a total maximum limit of your shopping cart total. No minimum expenditure required to use your Rewards Points.

Your Rewards Points will not expire so do not be afraid to collect as many Seroyamart.com Rewards Points!

** Points Rewards can not be exchanged for cash and the use of Rewards Points is not transferable. Seroyamart.com will not be liable for misuse of your account or your Rewards Points, so please ensure security of your account (Passwords).